Terms of service
TERMS AND CONDITIONS
The Boutique Mon Ami website and services are made accessible to you in accordance with the following Terms of Use & Service (TOS). By visiting store.monami.com.au you are consenting and agreeing to these TOS.
We may alter the TOS occasionally, and your continued use of this site following such changes shall indicate your agreement to be bound by the modified TOS.
We especially draw your attention to our policies relating to the terms of purchase as outlined in this TOS and our Privacy Policy. Persons under the age of 18 must let their parents or guardians know about our Privacy Policy before they register to use this site or the site's services.
Please read the TOS and check back regularly. If you do not agree to any change to the TOS, then you must stop using the site immediately.
Information on this site is provided in good faith and for informational purposes only. All information, specifications and other details are subject to change without notice.
REGISTRATION
To use some of the services or features made available to you on this site, you will need to register. We may change our registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Please refer to our Private Policy for information about how we use your data.
ELIGIBILITY OF PURCHASE
The purchasing of goods from the Boutique Mon Ami Online store is strictly limited to individuals who can lawfully enter into and form contracts on the site.
In order to make purchases through the site, you will be requested to register and provide your personal details. In particular, customers must provide their true name, phone number, e-mail address and other requested information as indicated. Also, when ordering items, you will be required to provide payment details and you represent and guarantee that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The site is available only to individuals and others who meet the Boutique Mon Ami Online terms of eligibility, who have been issued a valid credit card by a bank acceptable to Boutique Mon Ami Online, whose applications are acceptable to Boutique Mon Ami Online and who have authorised Boutique Mon Ami Online to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Purchases made on the site are for personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Boutique Mon Ami Online reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
Moreover, by making an offer to purchase merchandise, you expressly authorise us to perform credit checks and, where Boutique Mon Ami feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time.
ORDERS
All orders are subject to acceptance and availability. Boutique Mon Ami Online endeavours to fulfill all orders, however in the case an order cannot be fulfilled you will be notified within 48 hours.
When you place a Boutique Mon Ami Online order, you enter into a sales contract, if you wish to cancel you are liable for any shipping and handling charges incurred by Boutique Mon Ami Online. The completion of the contract between you and Boutique Mon Ami Online is finalised once we despatch the goods to you.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria printed above.
International purchases are subject to postage charges as set at time of purchase. The refund and exchange policy is only valid for within Australia. Please contact fashion@monami.com.au for more details.
Boutique Mon Ami Online may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
PRIVACY POLICY - Please see our Privacy Policy for full details.
Boutique Mon Ami Online values your right to privacy. We have established Privacy Procedures for the collection and storage of personal information that act in accordance with the Privacy Legislation in Australia.
The information collected is protected from unauthorised access, loss, misuse, disclosure or alteration. We do not provide or sell personal information to other organisations.
We take care to ensure that the personal information you give us on our website is protected.
You may be able to access external websites by clicking on links we have provided. These websites are not subject to our privacy standards, policies and procedures. You will need to contact or review these websites directly to determine their privacy standards, policies and procedures.
If you have any questions regarding our Privacy Procedures, please contact us by email fashion@monami.com.au
We are committed to employing ethical business practices and acting with integrity towards our customers.
Changes to this Privacy Policy
We reserve the right to change our Privacy Policy. If we decide to change our Privacy Policy we will post those changes on our site so users are always aware of what information we collect from them, how we use it and under what circumstances.
Collection of Information
Boutique Mon Ami Online may require information from you in order to provide the best service possible.
All communication may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Boutique Mon Ami Online is collected via correspondence from you. This may be via the telephone, email, mail or directly through our website.
Customer Profiles
When you submit your personal information using the Sign Up Form, all information is retained solely for our internal records to process purchases and may be used to deliver promotional material.
Storage of Collected Information
Boutique Mon Ami Online takes great care with any information shared with us. It is retained in confidence and securely protected. Credit Card details are used solely for purchasing purposes, we, at no time store complete Credit Card details.
We follow established industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at fashion@monami.com.au
Access to Collected Information
If your personal information changes, or if you no longer need our assistance, you may correct, update, delete or deactivate it by emailing us at fashion@monami.com.au
PAYMENT
Prices shown on the site are in AUD$ and are inclusive of GST.
All prices and offers remain valid as advertised. The price of a product displayed on the website at the time the order is accepted will be honoured.
Payment can be made by Visa, Mastercard, Afterpay or Paypal. Payment will be debited and cleared from your account upon receipt of your order by Boutique Mon Ami Online. You confirm that the account that is being used is yours. All account holders are subject to validation checks and authorisation by the account issuer.
If the issuer of your payment refuses to authorise payment to Boutique Mon Ami Online, we will not be liable for any delay or non-delivery.
We use careful attention to make our site is as secure as possible. All transactions on this site are processed using Afterpay, Paypal or Shopify Payment Servers, a secure online payment gateway that encrypts your account (card) details in a secure host environment.
To help ensure that your shopping experience is safe, simple and secure customer account information is never openly stored by Boutique Mon Ami Online directly.
Transaction data is stored with a truncated PAN-- an abbreviated version of the credit card number --so that merchants can still distinguish transactions, while account (card) details are never stored.
We will take all rational care, in so far as it is in our control to do so, to keep the details of your order and payment secure, but in the lack of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.
We have an In Store Pickup option.
You can elect to collect your purchases from our Glynde store, 121 Glynburn Road, Glynde SA 5070 in the delivery section of the checkout. In Store Pickup orders will generally be available the same or next business day.
TRACKING YOUR ORDER
Once your order has been shipped you will receive an e-mail. You can check the status of your shipment by requesting a tracking number and visiting our shipping partner’s website and entering this information.
Delivery times provided by us are estimates only. We aim to deliver within the time indicated by us at the place of delivery requested by you. We cannot guarantee delivery dates and we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided.
The buyer is responsible for inspecting the goods for fault and notifying us in accordance with our Returns Policy should there be a fault. Unless otherwise specified, responsibility and title in the goods passes to you upon delivery. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that transfer of responsibility in the same way. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
During sale times and peak periods delivery may take longer than the estimated time. We will endeavour to get your order to you ASAP but we ask that you be patient during these times.
Third Parties
Boutique Mon Ami Online may use other third parties to provide critical services on our site or for our business processes. These third parties are prohibited from using your personally information for any other purpose. Boutique Mon Ami does not disclose any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to reveal your personal information, if required by law and disclosure, if necessary to protect our rights and/or comply with an official proceeding, court order, or legal process served on our Website.
Links
Boutique Mon Ami Online makes cautious attempts to investigate links available on our site. Be aware that these sites are not covered within this policy.
