Returns & Exchanges

Should you have a query please contact us at fashion@monami.com.au or call (08) 8365 1800.

Shipping

Australia-Wide Delivery

We use Australia Post Express Post for all deliveries Australia wide. Please allow up to 4 working days to receive your goods.

Orders are dispatched same day or next day (excluding weekends and public holidays), subject to the items ordered being available. While we endeavour to post your item within these periods, at times this could be delayed — you will be notified of any delays.

You will receive a shipping confirmation email as soon as your order leaves Boutique Mon Ami. This email includes your tracking number so you can follow your package.

In-Store Pick Up

Free pick up is available from our Glynde showroom at 121 Glynburn Road, during business hours: 9:30am – 4:00pm weekdays and 9:30am – 3:00pm Saturdays. You'll receive an email or SMS when your item is ready to collect.

International Orders

International purchases are subject to postage charges set at the time of purchase and do not qualify for returns or exchanges (subject to Australian Consumer Law).

Return Approvals

Return approvals need to meet the following criteria:

1. It is a full priced garment, and is unworn and undamaged.
2. Returned in the original packaging.
3. Purchased within the last 14 days (Formal Wear within 7 days of purchase).

How To Return

Please email us at fashion@monami.com.au for a return authorisation.

Using the original packaging, send your return package to:

Boutique Mon Ami
121 Glynburn Road
Glynde SA 5070, Australia

Please return to us by a traceable service — we recommend Express Post. Allow up to 7 business days from the time we receive your goods for your refund or exchange to be handled. You will receive an email once your refund or exchange has been processed.

We ask you return the goods in the same packaging we supply. Goods returned damaged may not receive a refund or exchange.

Changing Your Order

Contact us by email immediately at fashion@monami.com.au.

If the item has not yet been posted we will deal with the matter accordingly. If the item is already on its way to you, we will confirm your return through email — please return the parcel back to us and we will organise an exchange or refund when it arrives.

Online Return Policy

If you are not satisfied with your full priced online purchase you may return or exchange the item, on condition that the item is returned unworn, with all tags attached and your online receipt (as proof of purchase) within 14 days of purchase.

With the exception of items of Formal Wear which must be returned within 7 days of purchase. Formal Wear includes items from the following collections and labels: Formal Wear, Mother of the Bride, Signature by Joseph Ribkoff, Zaliea, Jesse Harper, Layla Jones, Trellis Lane, Samantha Rose, Ellie Collection, Adrianna Papell, Catherine Ferraro, Derma Department, Anthea Crawford, 365 Days, Elliatt, Staple the Label and Sacha Drake. (Boutique Mon Ami may add other labels to the Formal Wear collection.)

Please note, if you have spent time in store trying on garments and then choose to purchase one of them online, the in-store return policy (below) will apply.

Faulty Items

If by chance your item is faulty, please notify us within 14 days, and you will be issued a refund of the amount paid after it is returned back to us and reviewed.

Refunds, Credits and Exchanges

• Shipping and handling charges are not refundable.
• The refund or online store credit will be the price paid at the time of the initial purchase indicated on the online receipt.
• Online store credits cannot be exchanged for cash and can only be used online.
• We will issue any refund using the original payment method. E.g. if you purchase a full priced item using an online store credit and then return it, the value of the credit will be returned to the online store credit, and any additional payment will be refunded to the original credit card.
• If you are receiving a refund it will be credited to the credit card used for the initial purchase. Please allow 14 business days from us receiving the goods for the refund to be processed. Please note that processing times may differ between various card issuers.
• Please email fashion@monami.com.au prior to the return of item.

We will not offer a refund or exchange if:

• The item has been damaged due to wear and tear or from being washed incorrectly.
• At the time of purchase, you were made aware of the damage or defect in the item.
• You have damaged, misused or altered the item.
• We may not refund or exchange if we are not made aware of the return via email — please contact fashion@monami.com.au.

We provide care labels on all of our items to help maintain them looking in original condition. Please note, if you have spent time in store trying on garments and then choose to purchase one of them online, the in-store return policy (below) will apply.

Returns Under Australian Consumer Law

Boutique Mon Ami is not required to provide a refund or replacement if you have a change of mind. But if the item you bought has a major problem, you can choose a refund or exchange.

A major problem is when the item:

• Has a problem that would have stopped you from buying it if you had known about it.
• Is unsafe as a result of the problem.
• Is significantly different from the sample or description.
• Doesn't do what we said it would, or doesn't do what you asked for and can't be easily fixed.

If the problem is not major, we will repair the item within a reasonable time or give you a refund or replacement. Please keep your proof of purchase — e.g. your receipt.